CyHUB

Delivery and Refund Policy

Version dated 21 September 2026. This page explains in plain language sections 2, 5, 7, 8 and 13 of the Terms of Service (https://cyhub.ai/en/terms). If they differ, the Terms prevail. Seller: Oleg Galitchii, Republic of Moldova, info@cyhub.ai.

What you are buying

Cyber AI sells a service: processing your request by the AI model you choose and delivering the result. There are no physical goods, activation keys or subscriptions. You top up a wallet in the bot or on the website, and the price of each generation is charged from it. The price is shown before you start.

Wallets: Ruble (Russian cards and SBP), Telegram Stars and Foreign Currency (non-Russian cards, in US dollars). Bonuses arrive in the same wallet as separate operations. Before each generation you choose which wallet to pay from. Paid balance does not expire.

How results are delivered

Results are delivered electronically through the same channel you used to send the request:

Processing time depends on the model and load: from a few seconds for text to tens of minutes for video. An estimate is shown in the bot. The service is performed at the moment the result becomes available to you in the chat or via the link. A "done" status without an accessible file does not count as performance.

Storage and re-delivery

Results are stored on our servers for 30 days from delivery. During this period you can download the file again in the bot or ask support to re-send it, for example if you deleted the chat or the message did not arrive because of a messenger failure. Re-delivery is free.

After 30 days files may be deleted without the possibility of recovery. Save the results you need to your device. We are not responsible for files after this period, and their loss is not a ground for a refund.

If a result was not delivered and is not in the bot, write to /paysupport or info@cyhub.ai with the request ID. We will either re-send the file or return the charge to your wallet.

What is refunded

Situation What happens Timeline
The generation ended in an error, the file is empty or corrupted, the request was rejected by moderation without a result The charge returns to your wallet automatically Immediately; on request, within 5 business days
The wrong model was used, or the parameters you chose were not applied through our fault Your choice: a free rerun or a refund to the wallet Within 5 business days after verification
You were charged more than shown before the start; a duplicate payment The difference or the duplicate is refunded in full Within 10 days
You decided to stop using the service The unused part of your own top-ups is refunded on request, no reason needed, no fees Within 10 days
You topped up and started no paid generation within 7 days The top-up is refunded in full Within 10 days
We changed prices or removed a model you need, and that does not suit you The unused balance is refunded Within 10 days
EU/EEA/UK consumers: you withdraw within 14 days of a top-up All payments for the top-up are refunded without fees; if you asked for immediate access, the generations you completed are paid at the displayed price and the unused balance is refunded Within 14 days

What is not refunded

The price of completed generations. If the model processed your request and produced a result, the service has been performed and paid for. That you do not like the result, that it does not match your idea, contains artefacts or inaccuracies, looks less impressive than the examples, or that you made a mistake in the prompt or the choice of model is not a defect of the service. You were told this before your first generation and confirmed it with a separate button.

Bonuses. Bonus and referral credits are free and are not exchanged for money. A bonus granted for a top-up that you later refund is cancelled.

Files lost through your own fault after the 30-day storage period.

How to request a refund

  1. Use the /paysupport command in the bot, the form on the website, or e-mail info@cyhub.ai. No reason is required. For a failure report, include the request ID.
  2. To protect you from fraud we may ask you to confirm that the request comes from your Account or to provide payment details (date, amount, last digits of the card). No document scans or signed forms are needed.
  3. We reply and refund within 10 days (14 days for EU withdrawals). If anything is deducted, you receive a calculation.

EU/EEA/UK consumers: to withdraw from a top-up within 14 days, use the "Withdraw from contract here" button in the bot menu, the /withdraw command or https://cyhub.ai/withdraw, then press "Confirm withdrawal". You receive a confirmation with the date and time. The model withdrawal form is in clause 8.11 of the Terms of Service.

Where and how the money is returned

Refunds always go by the same method as the top-up:

Wallet Refund destination Time to credit after our transfer
Ruble (Russian card, SBP) The card or account the payment came from Usually 1-5 business days, depending on the bank
Telegram Stars In Stars to the same Telegram account through Telegram's refund mechanism Immediately after confirmation
Foreign Currency (non-Russian card) The card the payment came from Usually 3-10 business days, depending on the bank

Stars cannot be refunded in money and money cannot be refunded in Stars: these are the payment systems' rules. If the card is closed, provide other details in your own name. No transfers to third parties.

If you want to dispute a payment with your bank

That is your right. Contacting us first is usually faster: banks review disputes for weeks. While a dispute is pending, the paid features of the Account may be suspended and the disputed amount frozen. If the bank returns money to you for generations already performed, their price becomes your debt to the service. Request and delivery logs are provided to the bank as evidence that the services were performed.